{"id":3626,"date":"2020-05-14T15:28:07","date_gmt":"2020-05-14T15:28:07","guid":{"rendered":"https:\/\/tokic.stringbind.info\/upravljanje-servisom-2\/"},"modified":"2020-06-30T13:55:30","modified_gmt":"2020-06-30T13:55:30","slug":"service-management","status":"publish","type":"post","link":"https:\/\/tokichr.borealis.biz\/en\/service-management\/","title":{"rendered":"Service management\u202f"},"content":{"rendered":"\n<p>Just being a good car mechanic is not enough to run a motor vehicle service successfully.&nbsp;The participants of this seminar will learn about record keeping, work schedules and the acquisition of new clients, who often choose the service based on the friendliness of&nbsp;its&nbsp;employees.&nbsp;High-quality monitoring of the applied work system results in the optimization of business and more satisfied clients of the service.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"TEC: upravljanje servisom\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/5dkjrT59dbc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Seminar goals:&nbsp;\u202f<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>The participants obtain a new perspective of business optimization&nbsp;<\/li><li>The participants recognize correctly the needs of the clients and how to communicate with them\u202f&nbsp;&nbsp;<\/li><li>The participants know how to optimize everyday work processes&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li>The participants know how to direct their business operations well and how to increase prospects for business development&nbsp;<\/li><li>The participants know how to motivate employees to give suggestions and propose ideas for business development\u202f&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Contents:&nbsp;\u202f<\/strong>&nbsp;<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Professional relationship with clients\u202f&nbsp;<\/li><li>Customer satisfaction\u202f&nbsp;<\/li><li>Proper planning and implementation of activities&nbsp;<\/li><li>Optimization of business operations\u202f&nbsp;<\/li><li>Workflow optimization within the workshop\u202f&nbsp;<\/li><li>Planning and implementation of long-term investments&nbsp;<\/li><li>Planning of business development\u202f&nbsp;<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"Just being a good car mechanic is not enough to run a motor vehicle service [&hellip;]","protected":false},"author":11,"featured_media":7947,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-3626","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-seminars"],"acf":[],"thumbnails":{"thumbnail":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima-150x150.png","medium":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima-300x139.png","medium_large":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima-768x356.png","large":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima-1024x474.png","1536x1536":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","2048x2048":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","store_large":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","store_medium":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","store_small":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","posts_xs":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","posts_small":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","posts_medium":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","posts_large":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","pdf_mag_medium":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","pdf_mag_small":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png","full":"https:\/\/tokichr.borealis.biz\/wp-content\/uploads\/2020\/05\/upravljanje_servisima.png"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service management\u202f - tokic.hr<\/title>\n<meta name=\"description\" content=\"Just being a good car mechanic is not enough to run a motor vehicle service successfully. 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